FAQ

What is my order number?

You MILLION MADE  order number should look something like this #MM1234, which can be found within the confirmation email received at the time of placing your order.

Do you have a size guide?

Our unique size guide for each garment can be found here ---> SIZING GUIDE

Have you received my return parcel?

Don't worry, we've most likely got your parcel but is waiting in processing. Once we've processed your return/exchange, you will receive an email notification. Please allow us up to 3-4 days to process this. 

Can I place an order by telephone?

Every orders must be placed via the website through our secure payment process. If you are having any difficulty placing an order, email us at info@millionmade.co.uk and one of our dedicated team member will help you.

Can I exchange my item for a new size?

Absolutely! Please follow the Exchange procedures here --> ‘EXCHANGE POLICY’

Can I return my item?

Yes! Please follow the Returns Procedures here --> 'RETURN POLICY'

 If you have any further enquiries about refunds or returns, please contact info@millionmade.co.uk

Can I make changes to my order?

Unfortunately, we cannot make changes to an order once it has been placed. If you would like to change your order, please send us an email via info@millionmade.co.uk.

 

Making payment via the website

Please make sure all details are correct when checking out, every payment goes through a secure payment process. Please also make sure all your details match exactly as your registered bank when attempting to make payment 

If there is any issues with checking out via your credit/debit card, you may try the alternative payment method such as PAYPAL.

 

For further information and enquiries, please send us an email and one of our dedicated team member will be in contact with you. 

Email ---> info@millionmade.co.uk